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Kempinski Hotel Nanjing

Nanjing, China

8.9Rating
ExcellentRated by Guests
36Reviews

What to expect

Pros

  • 🌟Modern design and new hotel rooms
  • 🍽️Excellent breakfast buffet with a lot of choices
  • 👍Warm and attentive service staff
  • 🔔Special mention to helpful and friendly employees like Raymond, Michelle Kiko, and Jasper
  • 🌆Convenient location for exploring the city
  • 🛌Comfortable beds and spacious, clean rooms
  • 🍷Personalized service for special occasions like birthdays
  • 🎂Lovely welcome amenities and gestures for guests
  • 🏊‍♂️Great pool and gym facilities
  • 🍕Good value for money in terms of food quality and service

Cons

  • 🔇Language barrier and communication issues with staff
  • 🔊Noise disturbances from other guests
  • 📚Staff may benefit from English language training
  • ❄️Inconsistent air conditioning in some rooms
  • 💰Issues with deposits and slow refund process
  • 🥘Room service and dining experiences may be lacking in quality and communication
  • 🧹Housekeeping may miss some details like turn-down service
  • 🕰️Slow service at dining outlets
  • 🌐Need for improvement in multilingual support for guests
  • 🍸Inconsistent service quality at bars and restaurants

What this place has to offer

Things to do and ways to relaxFitness center, Pool with view, Sauna, Spa, Spa/sauna
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Chinese [Cantonese]

Where you'll be sleeping

Superior Junior Suite image 1
Superior Junior Suite image 2
Superior Junior Suite image 3
Superior Junior Suite image 4
Superior Junior Suite image 5
77 m²

Superior Junior Suite

1 king bed

Deluxe Junior Suite image 1
Deluxe Junior Suite image 2
Deluxe Junior Suite image 3
Deluxe Junior Suite image 4
Deluxe Junior Suite image 5
82 m²

Deluxe Junior Suite

1 king bed

Executive Deluxe Twin Room image 1
Executive Deluxe Twin Room image 2
Executive Deluxe Twin Room image 3
Executive Deluxe Twin Room image 4
40 m²

Executive Deluxe Twin Room

2 single beds

Deluxe Corner Room image 1
Deluxe Corner Room image 2
Deluxe Corner Room image 3
Deluxe Corner Room image 4
Deluxe Corner Room image 5
40 m²

Deluxe Corner Room

1 king bed

Executive Deluxe King Room image 1
Executive Deluxe King Room image 2
Executive Deluxe King Room image 3
Executive Deluxe King Room image 4
40 m²

Executive Deluxe King Room

1 king bed

Deluxe King Room image 1
Deluxe King Room image 2
Deluxe King Room image 3
Deluxe King Room image 4
Deluxe King Room image 5
40 m²

Deluxe King Room

1 king bed

Grand Deluxe King Room image 1
Grand Deluxe King Room image 2
Grand Deluxe King Room image 3
Grand Deluxe King Room image 4
40 m²

Grand Deluxe King Room

1 king bed

Deluxe Twin Room image 1
Deluxe Twin Room image 2
Deluxe Twin Room image 3
Deluxe Twin Room image 4
40 m²

Deluxe Twin Room

2 single beds

Grand Deluxe Twin Room image 1
Grand Deluxe Twin Room image 2
Grand Deluxe Twin Room image 3
Grand Deluxe Twin Room image 4
40 m²

Grand Deluxe Twin Room

2 single beds

Suite image 1
Suite image 2
Suite image 3
Suite image 4
Suite image 5
129 m²

Suite

1 king bed

What other guests say about this hotel

  • 1
Kempinski Hotel NanjingNanjing, China

Where you'll be staying