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8.6Rating
ExcellentRated by Guests
154Reviews
What to expect
Pros
- 🎉Excellent customer service and friendly staff
- 🏞️Luxurious and elegant atmosphere throughout the hotel
- 🍽️Delicious and varied food options, especially breakfast and brunch
- 📚Unique themed floors inspired by literary genres for book lovers
- 💆♂️High-quality spa treatments and facilities for relaxation
- 🥂Beautifully presented and delicious cocktails at the bar
- 🎩Iconic and historic hotel with a rich cultural heritage
- 🌟Attention to detail and impeccable service from the concierge team
- 🍰Exquisite desserts and pastries served during tea time and brunch
- 🏊♂️Large private swimming pool with relaxing thermal jets
Cons
- 🍴Inconsistency in the quality and taste of some food items
- 🚪Issues with door entry and security guards' behavior at times
- 💸High prices and increased costs for certain services like brunch
- 🛋️Limited space and tight tables in dining areas affecting comfort
- 👗Perceived decline in elegance and dress code enforcement in public areas
- 🎶Lack of live music or entertainment during certain dining experiences
- 🚪Issues with room equipment operation and explanations from staff
- 🤝Inconsistent or dismissive behavior by staff towards non-guests or certain guests
- 🧹Occasional cleanliness issues in rooms and common areas requiring improvement
- 🕰️Limited or reduced offerings in certain menus compared to previous experiences
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Sauna, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Daily housekeeping, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, Chinese [Mandarin], French, Portuguese, Italian, Russian, Japanese
Where you'll be sleeping







40 m²
Executive Room
1 super king bed or 1 king bed







55 m²
Grand Deluxe Room
1 super king bed or 1 king bed





80 m²
Executive Suite
1 super king bed or 1 king bed






45 m²
Deluxe Double Room
1 queen bed


100 m²
Deluxe Suite
1 super king bed or 1 king bed

75 m²
Junior Suite

35 m²
Superior Room
1 super king bed

55 m²
Grand Deluxe Double Room
1 queen bed

35 m²
Superior Double Room
1 queen bed

45 m²
Deluxe Room
1 super king bed
What other guests say about this hotel
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