Hotel The Palm
8.1Rating
ExcellentRated by Guests
499Reviews
What to expect
Pros
- 🏖️Convenient location close to shopping, beach, and entertainment
- 👍Friendly and helpful staff members like Wendy, José Manuel, and Sandra Lopez
- 🍹Great rooftop pool and bar with a good atmosphere
- 🏊Refreshing rooftop swimming pool with comfortable facilities
- 🛌Large and comfortable beds for a good night's sleep
- 🍴Delicious and well-prepared food at reasonable prices
- 🎶Enjoyable music and entertainment at the rooftop
- 🔒Safe and secure location with friendly security guards
- 🧼Clean and well-maintained bathrooms with good hygiene standards
- 🌅Beautiful sunset views from the rooftop terrace
Cons
- 🔊Loud street noise and music disturbance until early morning hours
- 💼Rooms lacking in amenities and maintenance issues
- 🍳Limited or poor quality breakfast options
- 🛏️Inconsistent room cleanliness and maintenance standards
- 💰Value for money may not be justified by the services provided
- 🚪Room features like noisy elevators and ineffective showers
- 🎉Disappointing lack of promised hotel promotions and events
- 🚿Issues with water temperature and pressure in showers
- 🎵Inconveniently loud music from nearby clubs affecting sleep quality
- 🤝Inconsistent or poor customer service experiences with reception staff
What this place has to offer
Things to do and ways to relaxGolf course [on-site], Hot tub, Massage, Public bath, Spa, Spa/sauna, Tours
Services and conveniencesDaily housekeeping, Elevator, Facilities for disabled guests, Food delivery, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Portuguese
THE PALM AT PLAYA is perfectly located for both business and leisure guests in Playa Del Carmen. Featuring a satisfying list of amenities, guests will find their stay at the property a comfortable one. Service-minded staff will welcome and guide you at THE PALM AT PLAYA. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Convenience and comfort make THE PALM AT PLAYA the perfect choice for your stay in Playa Del Carmen.
Where you'll be sleeping
60 m²
Loft
1 sofa bed and 1 king bed
30 m²
Standard
1 king bed
60 m²
Deluxe Room
1 sofa bed and 1 king bed
80 m²
Suite
1 king bed
60 m²
deluxe standard
1 king bed and 1 sofa bed
75 m²
Deluxe One Bedroom Suite
1 king bed and 1 sofa bed
120 m²
2 Bedroom Deluxe
30 m²
The Palm Room
2 single beds or 1 king bed
80 m²
1 Bedroom Deluxe
Single Room
1 single bed
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