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Chateau on the Park - Christchurch, a DoubleTree by Hilton

Name: Chateau on the Park - Christchurch, a DoubleTree by Hilton
Address: 189 Deans Ave, Christchurch, Canterbury, 8011, New Zealand
Rating: 8.114754779717373

Christchurch, New Zealand

8.1Rating

ExcellentRated by Guests

2,406Reviews

What to expect

Pros

🌳Perfect location next to Hagley Park with a gorgeous garden
😊Very friendly and helpful staff with great smiles
🍽️Delicious breakfast buffet and food options
🚖Assistance with taxi arrangements and language barriers
🚿Luxurious showers with high pressure and massage-like experience
🍪Warm cookies on check-in for a delightful welcome
🎉Charming ambiance and welcoming front desk staff
🎁Thoughtful extras like slippers, shavers, and moisturising cream in rooms
🛌Comfortable and cozy beds for a relaxing stay
🌺Beautiful garden ambiance brought into the hotel premises

Cons

🧹Room cleanliness issues with dusty carpet and filth in lift and hallways
❄️Cold and hard welcome cookies instead of warm and soft ones
🔇Noise disturbances from lift shaft affecting room quietness
🚪Room maintenance problems with air conditioning and TV not functioning properly
🕒Inconvenient delays and issues during check-in process
💤Lack of sleep quality due to uncomfortable beds and noise disruptions
🚫Poor customer service with late check-in, lack of room servicing, and internet issues
🔥Fire safety concerns highlighted by an overnight evacuation
👎Atmosphere, personality, and cleanliness lacking due to recent changes
💸Prices reflecting mediocre experience compared to previous standards

What this place has to offer

Things to do and ways to relaxFitness center, Tours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage

Dining, drinking, and snackingRestaurant [halal], Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish

Chateau on the Park - Christchurch, a DoubleTree b is conveniently located in the popular Riccarton area. Both business travelers and tourists can enjoy the hotel's facilities and services. To be found at the hotel are 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage. Some of the well-appointed guestrooms feature television LCD/plasma screen, complimentary instant coffee, complimentary tea, linens, mirror. To enhance guests' stay, the hotel offers recreational facilities such as fitness center, golf course (within 3 km), outdoor pool, tennis courts, garden. Friendly staff, great facilities and close proximity to all that Christchurch has to offer are three great reasons you should stay at Chateau on the Park - Christchurch, a DoubleTree b.